Booking processes that fit the way you work

The right information and workflow for each booking

• Booking forms configured for different uses
• Configurable questions, required fields and selection options
• Approvals and confirmations that follow your organization’s practices
• Calendar views and role-based views suited to users’ tasks
• Message templates for each stage of bookings and services

Booking forms collect the information you need

Booking a room, reserving equipment and registering for an event require different information. Questions, selection options and required fields are chosen for each purpose, so people making bookings provide the details needed to deliver the service.

Bookings follow your own practices

Approval and confirmation practices are configured as part of the booking process. Different uses can follow different workflows: some bookings are confirmed directly, while others are reviewed by administrators before confirmation. Service providers’ tasks are also considered as part of the overall process.

Calendars and views suited to users’ tasks

Calendar views and views for different user roles are configured according to their needs. People making bookings, service providers and administrators need different information and functions. Permissions determine what each person can view and do.

Communication supports each stage of the process

Message templates deliver the information people making bookings, administrators and service providers need at different stages. Your organization chooses the email and SMS templates it needs. Communication is included in all Timeworks installations.

We plan the solution together

Mercantus works with you to review booking situations, required information, user groups and processing stages. Forms and service processes are configured around these needs. Different booking workflows can operate alongside each other in the same system.