Scope, schedule and responsibilities
We review resources, service processes, user groups and integrations. A schedule and responsibilities are agreed for the project. Mercantus’s project manager and information systems specialists support the implementation.
Preparation and initial data migration
We configure resources, forms, permissions, pricing and message templates to match the way your organization works. Where required, agreed initial data is migrated from previous systems into the solution.
Testing, training and going live
We test the agreed functions and integrations before going live. Training content and target groups are agreed according to your organization’s needs. Implementation can take place in stages.
Maintenance and continuous development
Timeworks is provided as a SaaS service in the Microsoft Azure cloud environment. Maintenance includes basic software updates and version management. The solution can be expanded as needs change, and the software evolves based on customers’ needs.
Support for administrators and contact persons
Support in Finnish helps your organization’s administrators and designated contact persons on weekdays from 8:00 to 16:00. You can contact support using the support request form, by email or by phone.
What determines the price?
The required functions, integrations and number of bookable resources affect the price. The scope and costs of implementation, maintenance and any optional services are specified in the quotation.